Updated: 3rd March, 2024
Atmosphere Hotels & Resorts (“AHR”) respects the privacy of all its customers, business clientele, and treats personal information provided by you as confidential. We pledge to fully comply with the requirements of the International Personal Data (Privacy) Ordinance. We use your personal data and information in order to fulfill our commitment to provide you with distinctive Atmosphere standards of hospitality service. This Privacy Policy explains our practices regarding the personal information we collect from you or about you on this site or via our apps, through written or verbal communications with us, when you visit one of our properties, or from other sources.
Resident of the European Economic Area (EEA), please Click Here to view additional information regarding AHR’s use of your personal information.
In response to The Digital Markets Act (DMA) and Third-party cookies deprecation, Atmosphere Core Pvt Ltd (“AHR”) has also implemented consent mode plug-ins following Google own Privacy Policy and Ad personalization mechanism
We collect personal information at every touch point or guest interaction, and in conducting every aspect of our business. This personal information may include: your name, mailing address, billing address, email address, phone number, information related to your reservation, stay or visit to a property; information related to the purchase and receipt of products and/or services; nationality, passport number and date and place of issue; travel history; payment information, such as your payment card number and other card information, as well as authentication information and other billing and account details associated with mobile billing; guest preferences; marketing and communication preferences; reviews and opinions about our Portfolio of Brands or properties (including but not limited to: Atmosphere, OZEN, OBLU, OBLU Select and OBLU X); and other types of information that you choose to provide to us or that we may obtain about you.
Furthermore, we collect other personal information in certain cases, such as;
In addition to the information we collect from you directly, we may also infer or collect information about you based on the information you provide to us or from information we collect or infer from any other sources.
We use captured personal information in multiple ways to personalise the services you request and expect from Atmosphere Hotels & Resorts, conduct direct marketing and sales promotions and as set forth below in more detail. We will collect your consent prior to processing your data where required by applicable law.
We are obligated to collect certain data, including your name, address, payment information, and, in certain countries, travel document information, in order to process your reservation. Failure to provide this information will result in our inability to process your reservation.
In order to offer you the expected level of hospitality and to provide you with the best level of service, we may share your personal information among our service providers, and other third parties as set forth in detail below:
OTHER INFORMATION
When you visit and interact with Atmosphere Hotels & Resorts websites and apps, we collect other information that does not directly identify you about your use of the site, such as a catalog of the site pages you visit, and the number of visits to our sites (“Other Information”). We use Other Information, as well as data received from third parties, to deliver you email, online (on our sites and other sites) and mobile advertisements.
We use cookies and other technologies (such as “pixel tags,” “web beacons,” “clear GIFs”, links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect this information. If you want to remove or block Cookies from your device at any time, you can update your browser settings (consult your browser's "help" menu to learn how to remove or block Cookies). Atmosphere Hotels and Resorts is not responsible for your browser settings. You can find good and simple instructions on how to manage Cookies on the different types of web browsers at www.allaboutcookies.org
We may use information we have collected and aggregated, or anonymized personal information received from third parties, to understand more about our users, customers or clientele (for example, we may use aggregated information to calculate the percentage of our users who have a particular telephone area code). This includes demographic data, such as date of birth, gender and marital status, inferred commercial interests, such as favorite products or hobbies, and other information we may collect from you or from third parties.
The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, genetic information, criminal background, and any biometric data used for the purpose of unique identification. In some jurisdictions, mobile phone numbers, location data, and information contained on identity documents also are considered sensitive information.
We do not generally collect sensitive information unless it is volunteered by you or unless we are required to do so pursuant to applicable laws or regulations. We may use health data provided by you to serve you better and meet your particular needs (for example, the provision of disability access).
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
Atmosphere Hotels and Resorts will take reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date as appropriate. Atmosphere Hotels and Resorts maintains a PCI compliance program and an IT compliance program. In the event of a security incident, we will notify regulators and/or consumers as required by applicable laws or regulations.
We also seek to require our affiliates and service providers with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use reasonable technological measures to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
For your own privacy protection, please do not send payment card numbers or any other confidential personal information to us via email.
We will not contact you by mobile/text messaging or email to ask for your confidential personal information or payment card details. We will only ask for payment card details by telephone when you are booking a reservation or promotional package. If you receive this type of request, you should not respond to it. We also ask that you please notify us at dataprotection@atmospherehotelsandresorts.com
To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, withdraw your consent for certain data processing activity and/or request that we update, correct, delete, and/or stop processing your personal information. We will make all required updates and changes within the time specified by applicable law and as required by law. When permitted by law, we may charge an appropriate fee to cover the costs of responding to the request. Such requests may be submitted in writing to dataprotection@atmospherehotelsandresorts.com or Atmosphere Hotels and Resorts Data Protection Officer, 3rd Floor, Aage’, 12 Boduthakurufaanu Magu, Henveiru, Male’ 20094, Republic of Maldives. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us.
We retain personal information about you for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by applicable law. We retain personal information collected in order to fulfill guest reservations for seven years after the stay is completed. We retain other personal information for shorter periods of time if possible and if permitted by law.
We will destroy your personal information as early as practicable and in a way that the information may not be restored or reconstructed.
If printed on paper, the personal information will be destroyed in a secure manner, such as by cross-shredding or incinerating the paper documents or otherwise and, if saved in electronic form, the personal information will be destroyed by technical means to ensure the information may not be restored or reconstructed at a later time.
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you in accordance with any preferences you have expressed, and with your consent where required, about our products and services or invite you to events via email, online advertising, social media, WeChat, WhatsApp, Telegram, telephone, text message (including SMS and MMS), push notifications, in-app alerts, postal mail, our customer service call center, and other means (including on-property messaging, such as your in-room television).
If you prefer not to receive email marketing materials from us, you may opt-out at any time by writing in to dataprotection@atmospherehotelsandresorts.com. Opt-out requests can take up to ten business days to be effective.
If you have any questions about this policy or how Atmosphere Hotels and Resorts processes your personal information, or if you wish to either provide a compliment or a complaint, please contact us by email at dataprotection@atmospherehotelsandresorts.com or by postal mail to Atmosphere Hotels and Resorts Data Protection Officer, 3rd Floor, Aage’, 12 Boduthakurufaanu Magu, Henveiru, Male’ 20094, Republic of Maldives. We will respond within 30 days or sooner if practicable.
For individuals residing in the EEA, this section outlines certain additional information that Atmosphere Hotels and Resorts are obligated to provide to you, as well as certain rights you have with respect to the processing of your personal information, pursuant to applicable laws.
Data Protection Officer: Atmosphere Hotels and Resorts’ Data Protection Officer may be contacted by email at dataprotection@atmospherehotelsandresorts.com, or at the following address:
Attn: Data Protection Officer
Atmosphere Hotels and Resorts
3rd Floor, Aage’
12 Boduthakurufaanu Magu
Henveiru
Male’ 20094
Republic of Maldives.
Purposes and Legal Basis for Processing: Atmosphere Hotels and Resorts processes your personal information for the purposes set forth in the Privacy Policy.
The legal bases for Atmosphere Hotels and Resorts’ processing activities include processing such information as necessary or reasonably required to comply with our contractual obligations, compliance with our legal obligations, protecting the safety of our employees, guests and others, for our legitimate business interests, pursuant to your consent.
The particular legal basis for the processing of your personal information is based on the purpose for which such information was provided or collected:
Retention: We retain personal information about you for the time necessary or reasonably required to accomplish the purpose for which such information was collected, usually for the duration of any contractual relationship and for any period thereafter as legally required or permitted by applicable law. Our retention policies reflect applicable statute of limitation periods and legal requirements.
Data Subject Rights: Residents of the EEA have the following rights:
Right to Object to Processing: You have the right to request that we cease processing of your personal information:
Right to Restrict Processing: You have the right to request that Atmosphere Hotels and Resorts limit the processing of your personal information:
Data Portability Requests: You have the right to request that we provide you or a third party that you designate with certain of your personal information in a commonly used, machine readable format. Please note, however, that data portability rights apply only to personal information that we have obtained directly from you and only where our processing is based on consent or the performance of a contract.
Submitting Requests: your requests may be submitted by accessing the Data Subject Rights Request Portal or in writing to dataprotection@atmospherehotelsandresorts.com or the Atmosphere Hotels and Resorts Data Protection Officer, 3rd Floor, Aage’, 12 Boduthakurufaanu Magu, Henveiru, Male’ 20094, Republic of Maldives. You may also update your personal information as mentioned on the Privacy Policy.
We will respond to all such requests within 30 days of our receipt of the request, unless there are extenuating circumstances, in which event we may take up to 60 days to respond. We will inform you if we expect our response to take longer than 30 days. Please note, however, that certain personal information may be exempt from such rights pursuant to applicable data protection laws. In addition, we will not respond to any request unless we are able to appropriately verify the requester’s identity. We may charge you a reasonable fee for subsequent copies of data that you request.
If you have concerns about our data practices or the exercise of your rights, you may either contact AHR at dataprotection@atmospherehotelsandresorts.com, or the supervisory authority in the Member State of your residence.
Right to Withdraw Consent: You have the right to withdraw your consent to any processing that we conduct solely based on your consent (such as sending direct marketing materials to your personal email account). You may withdraw your consent to marketing activities by following the instructions on any marketing emails, or contacting dataprotection@atmospherehotelsandresorts.com
Segmentation (also referred to as profiling) and Automated Decision Making: We use personal information to divide large groups of consumers into sub-groups of consumers (known as segments) based on some type of shared characteristics such as geography, behavior, or demographics.
With your consent, we make automated decisions, meaning without human interference, using segmentation and/or your specific personal information to offer you certain benefits based on your characteristics (such as discounted room rates or other special offers based on your geography, behavior, or demographics).
International Data Transfers: We may transfer the personal information we collect about you pursuant to the purposes described in this Statement to countries that have not been found by the European Commission to provide adequate protection. In particular, we transfer your personal information to the Maldives.
This policy describes the different types of Cookies and Other Technologies that may be used in connection with the websites owned or controlled by Atmosphere Hotels and Resorts.
We may update this Statement at any time. Any changes in this Statement will become effective when we make the revised Statement available on or through the Site, or when the updated policy is uploaded on the Site.
If you have any questions, please contact us by email at your requests may be submitted by accessing the Data Subject Rights Request Portal or in writing to dataprotection@atmospherehotelsandresorts.com or by postal mail at Atmosphere Hotels and Resorts Data Protection Officer, 3rd Floor, Aage’, 12 Boduthakurufaanu Magu, Henveiru, Male’ 20094, Republic of Maldives.
Like most websites, our Site may use "Cookies" or "Other Technologies" (such as "pixel tags," "web beacons," "clear GIFs", links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies). Cookies and Other Technologies allow us and third parties to obtain information about your visits to the Site, including to analyze your visiting patterns. We use this information to process your reservations or requests and to deliver online and mobile advertisements, messages and content for us and others that are specific to your interests.
Cookies are small text files that are stored on your computer or mobile device ("device") when you visit a website. Cookies alone cannot be used to disclose your individual identity to us, though in some cases we may tie Atmosphere Hotels and Resorts or third-party Cookies to personal information you have provided to us or that we have otherwise obtained about you. Cookies may be used on the Site in order to improve your experience. For example we may use Cookies to:
Following are the different types of Cookies that may be used on the Site:
As noted below, some Analytics Cookies and Other Technologies are used in part to facilitate advertising.
Note that, to the extent that information collected through Cookies and Other Technologies constitutes personal information, the provisions in the Privacy Policy complement this section.
We and third parties engage in interest-based advertising provided by vendors in order to deliver advertisements and personalized content that we and other advertisers believe will be of interest to you. To the extent third-parties are using Cookies or Other Technologies to perform these services, Atmosphere Hotels and Resorts does not control the use of this technology or the resulting information for online, mobile, or email advertising, and is not responsible for any actions or policies of such third parties. Advertisements, emails, and other messages may be delivered to you by Atmosphere Hotels and Resorts or its service providers based on your online or mobile usage, your search activity, your geographic location or other information that is collected by us or obtained from third parties. For example, if you go to the Site to book a hotel room, you may later see an advertisement from us when you visit another website. These advertisements may appear on our sites, third-party websites or on mobile platforms. You may also see advertisements for third parties on the Site, other websites or properties, or on your mobile device, based on your visits to, and activities on, the Site, other sites and our apps and third-party apps. Some of our vendors and we may use our own or third-party aggregated or anonymized personal information, demographic data, and other inferred commercial interests to assist in the delivery of our advertisements to you.
We and our business partners use third parties to establish deterministic or probabilistic connections among devices (such as smartphones, tablets, and computers) to deliver more relevant advertising to you and for advertising analytics and reporting purposes. This means that information about your use of websites or applications on your current device may be combined with information from your other devices. We also may share this information and other inferences with third parties to allow them to target advertising, personalize content, or analyze behavior. This allows, for example, advertisements you see on your tablet to be based on activities you engaged in on your smartphone.
These business partners may share and combine information from cookies with identifiers (such as device IDs assigned by Google or Apple) and IP addresses to make connections among related devices. This also allows for a more personalized experience across our services and applications.
If you want to remove or block Cookies from your device at any time, you can update your browser settings (consult your browser's "help" menu to learn how to remove or block Cookies). Atmosphere Hotels and Resorts’ will not be responsible for your browser settings. You can find good and simple instructions on how to manage Cookies on the different types of web browsers at www.allaboutcookies.org